Centre for Business Performance
The Future of Operational Performance Management – Part 2
The first post on this subject was posted on 9th January, which, some readers reminded me, promised answers to the questions asked. It compared Financial Performance Management (500 years and more of history) with Operational ...
Systems-Thinking – Making it work for you – Part 4 of 4
Jeremy Hunt was being interviewed on the radio Friday morning talking about wanting to deliver the best Healthcare System in the world. From a Systems-Thinking perspective, this would mean thinking about the way the public ...
Systems-Thinking – Making it work for you – Part 3
Jeremy Clarkson wrote in the Sunday Times about the shambolic state of executive decision-making: “…decision makers these days ….won’t actually make a decision until they’re confident they’ll get the credit if everything goes well, and ...
Quality assurance issues at Addenbrooke’s Hospital and systems thinking
Last year the quality care commission put Addenbrooke’s Hospital into special measures after their inspection. The good news is that the hospital is out of special measures and in January this year the overall rating ...
Systems-Thinking – Making it work for you – Part 2
“America first!”, says Donald Trump in his inauguration speech, exciting those who think this will create more jobs and strengthen the US economy. However, he doesn’t appear to understand that, in this context, the US ...
Systems-Thinking – Making it work for you
“The National Health Service needs more money!” “Knife Crime is up! Stop & Search is down!” “We’re working flat out! We need more people!” “We’ve matched Resourcing against Demand, and we still can’t cope!” And, ...