Centre for Business Performance
Beyond Budgeting… A journey towards real customer service
Over the past two years or so, a fellow Visiting Fellow – Steve Morlidge – has been introducing me to the term and benefits of “Beyond Budgeting”. This has provided one major “Ah-ha! Moment”. It ...
Owen Green’s balanced performance system
Owen Green’s obituary appeared last week in the Daily Telegraph. He was the Chief Executive of BTR and took the company from an obscure enterprise to one of the most successful organisations of his day. ...
Forecasting – Prediction is very difficult, especially if it’s about the future!
Niels Bohr, the Nobel laureate in Physics and father of the atomic model, is quoted as saying, “Prediction is very difficult, especially if it’s about the future!” This quote serves as a warning of the ...
Is it worth the risk?
Recent events, namely the awful Grenfell Tower fire and its aftermath, prompted me to think about risk. A common definition of risk is: “ a situation involving exposure to danger”. We all know that just ...
Guards all along the watchtowers…
There may be some of you who are still around to recall that fabulous song by Jimi Hendrix – All Along the Watchtower. [su_youtube url="https://youtu.be/TLV4_xaYynY"] So this week we’re looking at the siren and seductive ...
God’s Eye View
There are not many people who have not either read the book or seen the film Lord of the Rings. In that story, Sauron, the evil wannabe ruler of Middle Earth has his watchful eye ...