Customer service and the end of the recession
30/07/2014
I suggested in a recent blog that I didn’t think that the end of the recession was going to be good for all businesses. Some have thrived in the recession but as we come out of recession, perhaps the new “new normal” won’t be beneficial for some and I believe we will continue to see some business failures.
But one thing I am now noticing is at the other end of the market, companies which we would expect to do well as the economy picks up, being unable to deliver the customer service they delivered in the past. It may only be one particular South Eastern UK example, but there is a upmarket supermarket near us that can’t staff the store on a Monday. There simply aren’t the people available who want to do it. Added to that the store is situation right in the centre of a booming new build housing project and I don’t expect their sales to suffer either. On the contrary, i think they are actually going to struggle to cope with the new demand.
Which just leaves us as the “customer” having to revise our expectations.
Mike Bourne
Categories & Tags:
Leave a comment on this post:
You might also like…
Come to a virtual study session in May
What are virtual study sessions? These are online study sessions facilitated by Library staff, where you can study independently alongside other students via Teams. They are a great way for you to dedicate specific time ...
Getting started on your School of Management thesis
Writing a thesis, business plan, internship project or company project can be a daunting task, and you might have some uncertainty or questions around how to get started. This post will share some ideas and ...
Sustainability by royal request: Managing an event fit for a King
The Coronation of King Charles III on May 6th 2023, was watched by millions of people around the world with tens of thousands of people travelling to Central London to witness the pageantry firsthand. ...
Getting started on your Master’s thesis
Please note: This post is intended to provide advice to all students undertaking a thesis in the Schools of Aerospace, Transport and Manufacturing; Water, Energy and Environment, and Defence and Security. There is separate advice ...
Finding your tribe: “Joining the sustainability community was the best decision”
For students on Cranfield’s Sustainability Business Specialist Apprenticeship, community and camaraderie is a vital component for success. Designed in consultation with industry, the part-time Level 7 apprenticeship aims to deepen participants’ knowledge of the ...
“My sustainability studies gave me the confidence to take on Amazon”
Not everyone would have the confidence to challenge a big global power like Amazon but, for Colin Featherstone, Senior Technology Manager and Tech Sustainability Lead at Morrisons, his Cranfield studies equipped him with the ...