Customer service and the end of the recession
30/07/2014
I suggested in a recent blog that I didn’t think that the end of the recession was going to be good for all businesses. Some have thrived in the recession but as we come out of recession, perhaps the new “new normal” won’t be beneficial for some and I believe we will continue to see some business failures.
But one thing I am now noticing is at the other end of the market, companies which we would expect to do well as the economy picks up, being unable to deliver the customer service they delivered in the past. It may only be one particular South Eastern UK example, but there is a upmarket supermarket near us that can’t staff the store on a Monday. There simply aren’t the people available who want to do it. Added to that the store is situation right in the centre of a booming new build housing project and I don’t expect their sales to suffer either. On the contrary, i think they are actually going to struggle to cope with the new demand.
Which just leaves us as the “customer” having to revise our expectations.
Mike Bourne
Categories & Tags:
Leave a comment on this post:
You might also like…
Want to find out more about data documentation?: Workshop on 1 June
Data documentation is essential to make sure that well-organised and well-documented research data can be produced from our research projects. It ensures that your data will be understood and interpreted by any user. It will ...
Working on your internship report
Instead of producing a traditional thesis, as covered in our earlier post, some students in the School of Management - and perhaps some in other Cranfield Schools too - will embark upon on an internship ...
Embracing a Marketing and Leadership MSc Apprenticeship.
A Q&A with Faizah Azeem. Why did you decide to undertake a postgraduate apprenticeship in Marketing and Leadership? Cranfield delivers a unique programme that sits well with professionals wanting to develop themselves into expert ...
What is ‘Digital Forensic Science’?
Despite being a fundamental tool for many organisations and criminal justice systems around the world, arguably digital forensic science as a discipline does not always get the recognition it deserves in media broadcasts. Therefore, public ...
Pandemic PhD to prospects PhD
Hello, my name is Danni and I’m a third-year PhD student in the School of Water, Energy, and Environment specifically within the Soil, Agrifood and Biosciences department. My PhD focuses on how biostimulants (seaweeds, ...
Connected and Autonomous Vehicle Engineering (Automotive) MSc alumnus Sohan Pookolayil Varghese on Cranfield, his career path, and why the automotive industry is such an exciting place to be
Sohan Pookolayil Varghese completed the Connected and Autonomous Vehicle Engineering (Automotive) MSc in 2022. Here, he talks about his lifelong love of cars, why he chose Cranfield, and his career at Jaguar Land Rover where ...