Customer service and the end of the recession
30/07/2014
I suggested in a recent blog that I didn’t think that the end of the recession was going to be good for all businesses. Some have thrived in the recession but as we come out of recession, perhaps the new “new normal” won’t be beneficial for some and I believe we will continue to see some business failures.
But one thing I am now noticing is at the other end of the market, companies which we would expect to do well as the economy picks up, being unable to deliver the customer service they delivered in the past. It may only be one particular South Eastern UK example, but there is a upmarket supermarket near us that can’t staff the store on a Monday. There simply aren’t the people available who want to do it. Added to that the store is situation right in the centre of a booming new build housing project and I don’t expect their sales to suffer either. On the contrary, i think they are actually going to struggle to cope with the new demand.
Which just leaves us as the “customer” having to revise our expectations.
Mike Bourne
Categories & Tags:
Leave a comment on this post:
You might also like…
Referencing the use of generative AI in your work
We recognise that Artificial Intelligence (AI) has, and will increasingly, become a part of our everyday lives and that we need to adapt to it. Hopefully you will have already seen the guidance for staff ...
When AI gets it wrong, who answers? Bridging the ‘confidence gap’ for tech-enabled transformation
Ask AI why it exists and it will tell you it was developed to enable machines to perform ‘human-like intellectual tasks’ including reasoning, learning and problem-solving. We seek out AI to help find answers: ...
Reducing your costs as an international student (without missing out)
Moving to another country to study is exciting, and it's also a big financial step. The good news is that budgeting doesn't have to mean missing out. We asked Dr Lakshmy Subramanian, Course Director ...
Need some help settling in? Wobble Week 2026
Whether you’re finding it hard to settle into your course or accommodation, you arrived late and are struggling to catch up, you feel overwhelmed or you can’t remember everything you’ve already been told, we can ...
Moving to the UK to study? How to plan for banking, exchange rates and transfers
Currency and banking are two of the most practical parts of financial planning for international students. They are also often the most overlooked. We asked Dr Lakshmy Subramanian, Course Director for Cranfield University's Banking, ...
Cranfield: an environment where innovation thrives
The latest Knowledge Exchange Framework rankings from UK Research and Innovation (UKRI) gives an insight into the real and meaningful impact that UK universities have. The seven categories that make up KEF6 cover everything ...