Stop Reorganising – Start Performing
20/10/2015
This subject keeps coming up.
Last time I was complaining about the fact that reporting lines don’t always help your delivery to the customer, but as we were discussing things at the Unipart Black Belt networking event today in Rugby, the conversations reminded me that it is worse than that.
The fact is that when we reorganise, we divert staff from thinking about their role in serving the customer and make them look inwards to the organisation. Is their job going to continue, is their position secure, and is their status threatened? It is probably not surprising then, that companies who are reorganising lose sight of their customers whilst that is happening.
So, for all of you thinking about another reorganisation, just ask yourself whether your customers will put up with it or whether they will be looking for products and services elsewhere?
Mike Bourne
Categories & Tags:
Leave a comment on this post:
You might also like…
Bank holiday hours for Library Services: Monday 31 August
Library Services staff will be taking a break on Monday 31 August for the bank holiday. You will still be able to access all the resources and help you need via our library website. The 24/7 ...
The real cost of studying in the UK – what international students need to budget for
Moving overseas to pursue a postgraduate degree is one of the most exciting investments you can make in your future. It's also one of the most significant financial commitments you and your family will ...
Seven things you should definitely prepare for before studying at Cranfield University
You're thinking about Cranfield. Maybe you've done the virtual tour, read through the course pages, spoken to the course director or attended a webinar. Now, you're trying to figure out what life here is actually ...
From insurance to aerospace: why I chose to study a PhD with Cranfield
My path to studying for a PhD wasn't exactly a straight line. I had just graduated with an MEng in Aerospace Engineering from the University of Surrey and, like a lot of people, wasn't ...
How to build a business that keeps growing
Ask any business owner about their ambitions and "growth" will almost certainly feature near the top of the list. More customers, higher revenues, larger teams and new markets are often seen as signs of ...
Three practical ways SMEs can build resilience in a challenging business environment
Economic uncertainty, shifting customer expectations and rapid technological change have become part of everyday business. While no organisation can predict every challenge, small and medium-sized enterprises (SMEs) can improve their resilience by focusing on ...