Stop Reorganising – Start Performing
20/10/2015
This subject keeps coming up.
Last time I was complaining about the fact that reporting lines don’t always help your delivery to the customer, but as we were discussing things at the Unipart Black Belt networking event today in Rugby, the conversations reminded me that it is worse than that.
The fact is that when we reorganise, we divert staff from thinking about their role in serving the customer and make them look inwards to the organisation. Is their job going to continue, is their position secure, and is their status threatened? It is probably not surprising then, that companies who are reorganising lose sight of their customers whilst that is happening.
So, for all of you thinking about another reorganisation, just ask yourself whether your customers will put up with it or whether they will be looking for products and services elsewhere?
Mike Bourne
Categories & Tags:
Leave a comment on this post:
You might also like…
Updating the Mendeley Cite add-in
When using Mendeley Cite with Word, sometimes it is necessary to update the Add-in. If you see this message: There are a few steps to try: 1. Sign out of your office account by going ...
From taxidermy to forensic investigation: My journey at Cranfield
Christina Recheis completed her MSc in Forensic Investigation at Cranfield University in 2021 and specialised in forensic archaeology and anthropology. Her master's thesis focused on developing an algorithm to facilitate the identification of human remains, ...
Country stability and risk in BMI Research
If you need to know about country stability and risk, there are two Library services you ought to be looking at BMI Research. Country Risk report in BMI Research BMI covers country ...
How to present well as a group
You will have put a lot of work into your research or project and want to show everyone what you have achieved or discovered, so you need to impart this knowledge as clearly as possible. ...
Exploring the skies and beyond: My experience as a GREAT Scholar at Cranfield University
A place where innovation meets practice Cranfield University is renowned for its world-class facilities and resources. What stands out most to me though, is its unique connection to the aerospace industry. ...
Creating a new user account in Mendeley
Before you start using Mendeley reference management software, you will need to create an account. This is a really simple process and should take you no more than a couple of minutes. Just follow the ...