Public Sector Roundtable
24/09/2015
In our meeting yesterday we spent the morning focusing on the use of data in enabling organisations to improve their performance. David Anker of Lightfoot Solutions started the morning by talking about behaviours that prevent organisations from effectively using data to improve their performance. He then went on to describe what happened to Canterbury Health Care in New Zealand after the earthquake when they didn’t have the resources to build new hospitals but still had the need to look after the health of the population. David gave real life examples from the public sector of what joined-up thinking needs to look like and how, if you focus on improving just one part of the problem, you find unintended and unwanted consequences occurring elsewhere.
This presentation was followed by Chris Hemingway from HMRC who discussed how tax debt was reduced during the recession by creating a learning system by which different techniques for recovering debt were experimented with and decision rules were used to extend the use of effective interventions. Chris finished by presenting what a “customer focused HMRC” would look like and some of the implications for its implementation.
Mike Bourne
Categories & Tags:
Leave a comment on this post:
You might also like…
My Apprenticeship Journey – Broadening Horizons
Laura, Senior Systems Engineer at a leading aircraft manufacturing company, joined Cranfield on the Systems Engineering Master’s Apprenticeship after initially considering taking a year off from her role to complete an MSc. Apprenticeship over MSc? ...
The Library app is back!
The Library app is back! It's exactly the same as before (although it will get a fresh look in a few months) and if you hadn't removed it from an existing device it should just ...
PhD researcher at the IF Oxford Science and Ideas Festival
IF Oxford is a science and ideas Festival packed with inspiring, entertaining and immersive events for people all ages. PhD researcher, Zahra attended the festival. Here she shares what motivated her to get involved. ...
What leadership skills are required to meet the demands of digitalisation?
Digital ecosystems are shifting the dynamics of the world as we know it. With digitalisation being a norm in the software industry, there is currently a rapid rise in its translation ...
My PhD experience within the Centre for Air Transport at Cranfield University
Mengyuan began her PhD in the Centre for Air Transport in October 2022. She recently shared what she is working on and how she has found studying at Cranfield University so ...
In the tyre tracks of the Edwardian geologists
In April 1905 a group of amateur geologists loaded their cumbersome bicycles on to a north-bound train at a London rail station and set off for Bedfordshire on a field excursion. In March 2024 a ...