Public Sector Roundtable
24/09/2015

In our meeting yesterday we spent the morning focusing on the use of data in enabling organisations to improve their performance. David Anker of Lightfoot Solutions started the morning by talking about behaviours that prevent organisations from effectively using data to improve their performance. He then went on to describe what happened to Canterbury Health Care in New Zealand after the earthquake when they didn’t have the resources to build new hospitals but still had the need to look after the health of the population. David gave real life examples from the public sector of what joined-up thinking needs to look like and how, if you focus on improving just one part of the problem, you find unintended and unwanted consequences occurring elsewhere.
This presentation was followed by Chris Hemingway from HMRC who discussed how tax debt was reduced during the recession by creating a learning system by which different techniques for recovering debt were experimented with and decision rules were used to extend the use of effective interventions. Chris finished by presenting what a “customer focused HMRC” would look like and some of the implications for its implementation.
Mike Bourne
Categories & Tags:
Leave a comment on this post:
You might also like…
Updating the Mendeley Cite add-in
When using Mendeley Cite with Word, sometimes it is necessary to update the Add-in. If you see this message: There are a few steps to try: 1. Sign out of your office account by going ...
From taxidermy to forensic investigation: My journey at Cranfield
Christina Recheis completed her MSc in Forensic Investigation at Cranfield University in 2021 and specialised in forensic archaeology and anthropology. Her master's thesis focused on developing an algorithm to facilitate the identification of human remains, ...
Country stability and risk in BMI Research
If you need to know about country stability and risk, there are two Library services you ought to be looking at BMI Research. Country Risk report in BMI Research BMI covers country ...
How to present well as a group
You will have put a lot of work into your research or project and want to show everyone what you have achieved or discovered, so you need to impart this knowledge as clearly as possible. ...
Exploring the skies and beyond: My experience as a GREAT Scholar at Cranfield University
A place where innovation meets practice Cranfield University is renowned for its world-class facilities and resources. What stands out most to me though, is its unique connection to the aerospace industry. ...
Creating a new user account in Mendeley
Before you start using Mendeley reference management software, you will need to create an account. This is a really simple process and should take you no more than a couple of minutes. Just follow the ...