Comments on report: Performance Management in UK HIgher Education Institutions: the need for a hybrid approach
30/01/2014
Hi Mike,
Hope you are well. I stumbled across your paper (Franco-Santos et al, 2014) via linked in and would like to congratulate you and your colleagues on an excellent piece of work.
From my time consulting in Central Government (DfE and BIS), I can advise you that the struggle between the stewardship based model and the agency based model are by no means unique to the HEI sector, although I wonder whether the sharp definition that you make between the two models might be helpful or unhelpful in moving forward.
I was also reminded of the differences in performance management that I encountered when I was sent by Ford Motor Company to help with the integration and optimisation of their recent acquisition, Volvo car. Volvo operated towards the stewardship end of the spectrum as defined in your paper, whereas (no surprise) Ford operated toward the agency end of the spectrum. Part of my role was to close that gap. One of my big discoveries was that the Volvo ‘system’ was not as soft as it initially looked and was focused by what they called their common scorecard based on four broad goals:
- number 1 customer satisfaction
- profitable growth
- next generation products
- next generation leaders and employees
10 years on, I think this was more or less the exact wording of each. As I came to work with these goals and the behaviours that they drove, the more I came to appreciate their power, and wish that we had the like within Ford.
Coming back to your paper, and reflecting on my learning from Volvo and it’s application in subsequent consulting environments, I believe that the most important part of any performance management system is the part that should predate it — having the team come to a joint view of why they are here, what are their shared values, and what are the common goals that they should set consistent with these values. All too often this is missing, often because people are too busy doing, and we find people ‘agreeing to differ’ while rowing in different directions counting the strokes. Your paper seems to illustrate that this important alignment process has not occurred in many HEIs.
Peter Coote
Added Reference Link
Monica Franco-Santos, Pilar Rivera & Mike Bourne, (2014), Performance Management in UK higher Education Institutions: The need for a hybrid approach. http://lnkd.in/bT8dgef
Categories & Tags:
Leave a comment on this post:
You might also like…
My journey to Cranfield as an FIA Motorsport Engineering Scholar
"You don’t need to fit a stereotype to succeed in engineering or motorsport. You need curiosity. Resilience. And the confidence to take up space." In this blog, Sanya Jain, current MSc student and FIA ...
‘Getting started with Bloomberg’ training – discover the power of Bloomberg terminals
Perhaps you've heard people talking about Bloomberg or heard it mentioned in the news and are wondering what all the fuss is about? Why not come along and find out at our Getting started with ...
Commonwealth Scholarships play a critical role in developing sustainability and leadership in Africa
Q&A with Evah Mosetlhane, Sustainability MSc, Commonwealth Distance Learning Scholar What inspired you to pursue the Sustainability MSc at Cranfield? I was inspired to pursue the Sustainability MSc at Cranfield because of the university’s ...
How do I reference a thesis… in the NLM style?
You may be including theses within your research. When you do so you need to treat them in the same way as content taken from any other source, by providing both a citation and a ...
Introducing… Bloomberg Trade Flows
Are you interested in world trade flows? Would it be useful to know which nations are your country's major trading partners? If so, the Bloomberg terminal has a rather nifty function where you can view ...
Cranfield alumni voyage to the International Space Station
Seeing our alumni reach the International Space Station (ISS) has a ripple effect that extends far beyond the space sector. For school students questioning whether science is “for them”, for undergraduates weighing their next ...
Thanks Peter, good to hear from you
I think the report has implications outside the University sector. Anyone who has a serious research or discovery operation will face many of the same issues as Universities and increasingly we are seeing companies having to operate different performance measurement and management approaches in different parts of their business.
With regards to the two models we presented, the agency and stewardship approaches, we are not saying that universities take pure versions of either of these approaches. Rather they are reference models that enable us to talk about the issues and highlight the benefits and shortcomings of each. The real issue for us is the pressure on institutions which is pushing people to be so much more “quantifiable results” focused. This leads to hitting the target but missing the point.
Mike