Centre for Business Performance

It always fascinates me on my travels that almost every organisation I come across, be it public or private sector, seems to think that their way of reporting operational (as opposed to financial) performance is ...

Last week we blogged about a term used by the Nobel Prize-winning author Daniel Kahneman in his book Thinking, Fast and Slow – WYSIATI (What you see is all there is). It refers to people ...

After reading and trying to put into practice ideas from the book Black Box Thinking by Mathew Syed, my colleagues and I have been working our way through a book referenced by Syed – namely ...

This is a comment about our nation’s ability to report and consume simple statistics, not a comment on social mobility. In the Sunday Times published on 20 November this year, there were the headlines: “Southeast ...

Do you have a healthy and empowering attitude to failure? Radio 4’s Start the Week this morning had an interesting discussion around risk, implementing policy and failure. Mathew Syed, the author of Black Box Thinking ...

Coordination is a word that we use frequently and think we understand. However, if my recent experience holds true, it is also a word that few are able to define clearly. If we are to ...