Centre for Business Performance
Customer service and the end of the recession
I suggested in a recent blog that I didn’t think that the end of the recession was going to be good for all businesses. Some have thrived in the recession but as we come out ...
Health Targets a Blunt Instrument
This morning on Radio 4’s Today programme, Clare Marx, the new President of the Royal College of Surgeons has argued for a review of the NHS 18 week GP referral to treatment target. She called ...
Cranfield University to host 2014 Mindfulness at Work conference
Cranfield University in Bedfordshire will host the 2014 Mindfulness at Work Conference on 23 September. The conference aims to break new ground by evaluating the evidence base for mindfulness in the workplace from scientific, business, ...
Performance Measurement Analogies
You have all probably heard of the first two analogies for scorecards and measurement systems, but i created the third after talking to an executive of a large multi-national company. A Balanced Scorecard is like ...
Making Evidence-based Mindfulness at work happen: our Mindfulness at Work 2014 conference
Many of us discuss Mindfulness and its application to today’s workplace. Many of us debate the benefits it may bring to employees, the success stories and pitfalls we have seen in rolling out large-scale Mindfulness ...
Business Confidence Indicators
We have murmurings from The Governor of the Bank of England about interest rates going up and there are lots of indicators suggesting the UK economy is doing well. The fall in unemployment is one ...