“The National Health Service needs more money!” “Knife Crime is up! Stop & Search is down!” “We’re working flat out! We need more people!” “We’ve matched Resourcing against Demand, and we still can’t cope!” And, ...

It always fascinates me on my travels that almost every organisation I come across, be it public or private sector, seems to think that their way of reporting operational (as opposed to financial) performance is ...