NHS Targets – Is the System Failing?
by Dina Gray (Guest Author) Over the last few days the press have been preoccupied with the fact that there is great pressure on the A&E departments on the run up to Christmas with the ...
How Measures Drive Behaviours: UK Police failing to record a quarter of all sexual offences
by Pietro Micheli (Guest Author) Two weeks ago, a report produced by the HM Inspectorate of Constabulary showed that more than 800,000 of all reported crimes (one in five) go unrecorded each year. As the ...
Measurement Madness
The new book "Measurement Madness: Recognizing and Avoiding the Pitfalls of Performance Measurement" by Dina Gray, Pietro Micheli and Andrey Pavlov has just hit the bookshops and is now available on Amazon. Time to catch ...
£55 to diagnose Dementia
So Doctors are to be paid £55 to diagnose Dementia. Everyone is up in arms about introducing incentives into the doctor patient relationship, and i am sure, as are the protesters, that this intervention is ...
Tesco and the Analysts
I teach a lot of executives and they always complain that the City is so focused on the short term – the next quarter’s results, the profit made in the coming year. I usually counter ...
Unilever’s Ambition
A couple of days ago I was talking at the European HR summit in London and the speaker after me was Mike Clementi, SVP HR for Unilever. He was talking about Unilever’s CEO, Paul Polman, ...
Mears Red Thread
I am always interested in companies who link measures of employee perception and real performance and today I shared a platform with Alan Long an Executive Director of Mears Group. He was sharing his Red ...
So what is economic success? Going beyond GDP and profit
Wednesday 8 October 2014, 17:00 – 20:00 Cranfield School of Management GDP and profit are currently two main measures of economic success. They shape the way we think about the economy and business and have ...
Customer service and the end of the recession
I suggested in a recent blog that I didn’t think that the end of the recession was going to be good for all businesses. Some have thrived in the recession but as we come out ...
Health Targets a Blunt Instrument
This morning on Radio 4’s Today programme, Clare Marx, the new President of the Royal College of Surgeons has argued for a review of the NHS 18 week GP referral to treatment target. She called ...