performance targets
Organising for performance
A recent incident gave me cause to reflect on how we deliver performance. A lot of what people do is focused around KPIs and targets, but sometimes it is just so much simpler to organise ...
NHS Targets – Is the System Failing?
by Dina Gray (Guest Author) Over the last few days the press have been preoccupied with the fact that there is great pressure on the A&E departments on the run up to Christmas with the ...
How Measures Drive Behaviours: UK Police failing to record a quarter of all sexual offences
by Pietro Micheli (Guest Author) Two weeks ago, a report produced by the HM Inspectorate of Constabulary showed that more than 800,000 of all reported crimes (one in five) go unrecorded each year. As the ...