Customer service and the end of the recession
30/07/2014
I suggested in a recent blog that I didn’t think that the end of the recession was going to be good for all businesses. Some have thrived in the recession but as we come out of recession, perhaps the new “new normal” won’t be beneficial for some and I believe we will continue to see some business failures.
But one thing I am now noticing is at the other end of the market, companies which we would expect to do well as the economy picks up, being unable to deliver the customer service they delivered in the past. It may only be one particular South Eastern UK example, but there is a upmarket supermarket near us that can’t staff the store on a Monday. There simply aren’t the people available who want to do it. Added to that the store is situation right in the centre of a booming new build housing project and I don’t expect their sales to suffer either. On the contrary, i think they are actually going to struggle to cope with the new demand.
Which just leaves us as the “customer” having to revise our expectations.
Mike Bourne
Categories & Tags:
Leave a comment on this post:
You might also like…
Finding successful past Cranfield theses
It’s always a good idea to look at examples of theses before you start work on your own. You may find them valuable for reading previous research, and for looking at structure, style and methodology. ...
On‑campus or off‑campus? How Cranfield students found their home away from home
Finding the right place to live is one of the biggest decisions you’ll make as you begin your student journey. Whether you’re looking for the convenience and community of living on-campus or the independence ...
Avoiding common referencing errors
As librarians, we get to see the full spectrum of reference lists in student work —from exemplary to … well, let’s just say, works still very much in progress! We are experts in spotting mistakes ...
Using your Mendeley library after you have left Cranfield
So you have spent the whole year (or more) lovingly collecting references around the topics that matter to you and now you have a large, personalised library in Mendeley Reference Manager containing all that information. ...
Referencing the use of generative AI in your work
We recognise that Artificial Intelligence (AI) has, and will increasingly, become a part of our everyday lives and that we need to adapt to it. Hopefully you will have already seen the guidance for staff ...
Finding part-time work whilst studying at Cranfield – is it right for you?
We know that the cost of living in the UK is a real and ongoing challenge for many students. Whether you are still considering postgraduate study or already preparing for life at university, you ...