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Homepage / Live chat with Library staff in the evenings

Live chat with Library staff in the evenings


We are delighted to announce that from Monday 6 September you will be able to live chat with Kings Norton Library and MIRC staff from Monday to Thursday, 5-8pm.

We will be learning as we go, so we will be running the chat as a pilot. Please be patient if we need to work out any unexpected technical issues.

Where will I find it?

You will see this “Chat to us” button on the right-hand side of any page on the Kings Norton Library or MIRC websites. Simply click on it and it will slide out. Fill in the short form to get your enquiry started.

Chat to us

Why are you offering this now?

We are really pleased to start getting back to normal, and you will see a lot more library staff in our buildings now. We will be happy to help you in person wherever we can, but we are still offering a full online support service as well.

Many of the enquiries we get in the evening are very quick to answer, and so they suit the immediacy of an online chat facility. However, you are welcome to email us as an alternative to chat, (we know not everyone likes it!), or if you think your enquiry is too detailed. You can email us from 9am-8pm every weekday and we are constantly monitoring our inbox so we can respond quickly!

What next?

We will run this pilot for two weeks in September, 6th-9th and 27th-30th. Look out for the button and feel free to let us know what you think of it if you use the service.

Photo by bongkarn thanyakij from Pexels

Written By: Cranfield University

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