When we launched Library Search last March, we promised that we would continue to develop the system. It enables you to search across all the Library’s print and online resources, so it’s big and complex, and we knew our work wouldn’t be finished at go-live!
We have been working hard behind the scenes to make improvements to its functionality, some of which you wouldn’t even have noticed, but now you have been using it for just over a year we wanted to find out what you think of it too.
We have been lucky to have a user experience (UX) researcher from SirsiDynix, the system supplier, working with us this week. Garr spent a day at the Barrington Library on Wednesday and has now spent two days at the libraries on the Cranfield campus. He has met with both staff and students to conduct some usability testing and discuss their experience of Library Search.
A huge thank you to those of you who took the time to meet with him and provide such honest feedback. He found the sessions really valuable and emphasised that the tests and listening sessions have made a big impact on him.
Our next steps will be to identify where we can make some “quick win” changes, and how to tackle some of the sticky problems that came up repeatedly in the testing sessions.
We are hoping to run more usability studies with our customers in the future to help us to improve our services and make them a better experience you. They will focus on a range of different areas, including our physical study spaces as well as our resources and systems. So if you haven’t yet had the chance to tell us what you think, there will be an opportunity in the future. We will advertise sessions and requests for participants on this blog, so please keep checking back!