The Plowman Effect and the Importance of the Big Picture
It is one of those givens in life that the law is a social good as...
How to annoy your customers
As business people we’re all very keen to gather information from our customers and to ask...
The rush to pay for performance
I am currently running a strategy and performance management programme in Indonesia and I am struck...
Birmingham children’s services: can we audit our way to performance improvement?
I have a chartered accountant friend who described auditors as “those who turn up once the...